In-Plant Printer Support

Want to quickly jump to what you are looking for?  Click on one of the following links:

Software, Firmware and Driver Downloads

Click the appropriate link below to download Avery Dennison printer drivers, firmware downloading instrutions, printer firmware, Software Demos and manuals.

Service Engineer Locations.

• Americas: US, Canada, Mexico, Central America, Colombia, Peru, Brazil
  Contact: Joe Di Giovani
  Email: joe.Digiovanni@averydennison.com
  Tel: +1 215 244 3402
  Regardless of which level of service you choose (contract or time-and-material basis, on-site) you have toll-free access (800-967-2927 or 800-395-2282) to telephone support to answer questions, solve problems, and identify how to get the most out of your equipment. Call the toll free numbers for service in USA, Canada, Mexico, Central America & Caribbean basin (Haiti, DR).
  
  
• Asia: China (HongKong, Guangzhou, Nansha, Dongguan, Fuzhou, Qingdao, Shanghai), Vietnam, Thailand, Indonesia, Philippines, Cambodia, SriLanka
  Contact: Jacky Law
  Email: jacky.law@ap.averydennison.com
  Tel: +852 3146 8100
  
  
• EMEA: UK, Italy, Germany, France, Gulf, Benelux, Turkey, Spain, Romania, Portugal, Poland, Bulgaria, Morocco, Mauritius
  
  Contact: Clive Jones
  Email: clive.jones@eu.averydennison.com
  Tel: +44 1928 579911
  

Due to the different demands on the service, we offer various attractive models of service contracts, with maintenance contracts which are individually customized for your needs and covering the service output cost-effectively. You have the choice between the following:

Service Types Available.

Service policies vary globally, please contact your regional contact for further details.

Onsite

• Includes all parts other than printheads and operating supplies.
• Repair labor to correct any equipment fault.
• Travel to and from the equipment location stated on the face of the service agreement
• Preventive maintenance service performed in conjunction with any service call
• Telephone technical support
  
  

Send-in (Depot)

• Customers send their hardware to the regional service centers where they are repaired
• Services include all parts except printheads and operating supplies
• Repair labor to correct any equipment fault
• Preventive maintenance as part of any repair return
• Telephone technical s upport
• Under normal circumstances, repairs will be performed and the product will be returned within five days of the receipt by Avery Dennison
• Return shipping charges

Software Maintenance

• This software-only plan includes:
• Telephone technical support
• Program corrections that are made generally available by Avery Dennison during the term of contract
• Any improvements or revisions to system reference manuals made during the term of contract

PreventiveMaintenance

We can offer anumber of pre-arranged visits for service repair and training. Other calls for maintenance will be charged for time and material plus travel and expenses.

Time and Materials Service

Users who do not choose one of our annual service contract options still have several alternatives for maintenance and support on a Time and Material basis.

 

Telephone Technical Support
Available on a non-contract basis, charged in 15-minute increments. Calls are answered on a first come, first serve basis.

 

Datapply System Start-up Supervision
Avery Dennison technicians are also available to supervise the start-up of our Datapply Print/Apply Systems. This service is available at a special reduced rate, to help transition the introduction into the customer's environment.