Kundenservice für werksinterne Etikettendrucksysteme

Benötigen Sie Unterstützung für Ihren werksinternenDrucker?

Klicken Sie einfach auf die folgenden Links:

Software-, Firmware- and Treiber-Downloads

Click the appropriate link below to download Avery Dennison printer drivers, firmware downloading instrutions, printer firmware, Software Demos and manuals.

Avery Dennison Kundenservice:

• Amerika: USA, Kanada, Mexiko, Zentral-Amerika, Kolumbien, Peru, Brasilien
  Kontakt: Joe Di Giovani
  E-Mail: joe.Digiovanni@averydennison.com
  Tel: +1 215 244 3402
  Ganz gleich in welchem Umfang Sie unseren Kundenservice in Anspruch nehmen (auf Basis eines Vertrags, nach Material- und Zeitaufwand oder direkt vor Ort), Sie können uns gebührenfrei telefonisch erreichen (800-967-2927 oder 800-395-2282). Gerne beantworten wir Ihre Fragen, lösen Probleme, leisten Unterstützung und beraten Sie, wie Sie Ihr Drucksystem optimal einsetzen können. Die gebührenfreie Rufnummer gilt für die USA, Kanada, Mexiko, Zentral-Amerika und die Karibik (Haiti, DR).
  
  
• Asien: China (Hongkong, Guangzhou, Nansha, Dongguan, Fuzhou, Qingdao, Shanghai), Vietnam, Thailand, Indonesien, Philippinen, Kambodscha, Sri Lanka
  Kontakt: Jacky Law
  E-Mail: jakcy.law@ap.averydennison.com
  Tel: +852 3146 8100
  
  
• EMEA: UK, Italien, Deutschland, Frankreich, der Golf, Benelux, Türkei, Spanien, Romänien, Portugal, Polen, Bulgarien, Marokko
  
  Kontakt: Clive Jones
  E-Mail: clive.jones@eu.averydennison.com
  Tel: +44 1928 579911
  

Due to the different demands on the service, we offer various attractive models of service contracts, with maintenance contracts which are individually customized for your needs and covering the service output cost-effectively. You have the choice between the following:

Service Types Available.

Service policies vary globally, please contact your regional contact for further details.

Onsite

• Includes all parts other than printheads and operating supplies.
• Repair labor to correct any equipment fault.
• Travel to and from the equipment location stated on the face of the service agreement
• Preventive maintenance service performed in conjunction with any service call
• Telephone technical support
  
  

Send-in (Depot)

• Customers send their hardware to the regional service centers where they are repaired
• Services include all parts except printheads and operating supplies
• Repair labor to correct any equipment fault
• Preventive maintenance as part of any repair return
• Telephone technical s upport
• Under normal circumstances, repairs will be performed and the product will be returned within five days of the receipt by Avery Dennison
• Return shipping charges

Software Maintenance

• This software-only plan includes:
• Telephone technical support
• Program corrections that are made generally available by Avery Dennison during the term of contract
• Any improvements or revisions to system reference manuals made during the term of contract

PreventiveMaintenance

We can offer anumber of pre-arranged visits for service repair and training. Other calls for maintenance will be charged for time and material plus travel and expenses.

Time and Materials Service

Users who do not choose one of our annual service contract options still have several alternatives for maintenance and support on a Time and Material basis.

 

Telephone Technical Support
Available on a non-contract basis, charged in 15-minute increments. Calls are answered on a first come, first serve basis.

 

Datapply System Start-up Supervision
Avery Dennison technicians are also available to supervise the start-up of our Datapply Print/Apply Systems. This service is available at a special reduced rate, to help transition the introduction into the customer's environment.